Every good conversation starts with good listening. Each time a customer mentions your brand name, you should be listening. The fine art of listening has been elevated to new levels by a disruptive technology – NLP sentiment analysis. It offers you the luxury of having an army of virtual observers listening on your behalf to what your […]

  Inventory management is the backbone of every business. It allows you to keep track of product stocks, sales, orders, returns and purchasing trends, to name a few. The inventory system can also be applied to keep tabs on company-owned assets like equipment, computers and devices, vehicles, furniture etc. In other words, inventory management can […]

If you were to go back just 10 years back and the package, you’d ordered online had been delivered to you damaged, the next steps you’d take would be very different from what you would today. For starters, you would have to go to the brand’s website and manually search for their contact information. If […]

Amazon, Google, Microsoft, Facebook and Tesla are investing billions in research and development of computer vision technology. Driverless cars, unmanned convenience stores, medical diagnostics and surveillance systems – the applications for computer vision and pattern recognition technologies are numerous. This stupendous impact is not just on customer experiences but on improving business processes as well. […]